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1. General The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with MTR Supplier, hereinafter referred to as “NATUL”, "us" or ”we”, at the NATUL website or mobile website. (jointly referred to as ”natul.com.my”). By using natul.com.my and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order. Only persons 18 years or older, who are not under guardianship, and are not acting in a capacity of a company can place an order. The inclusion of any products or services on natul.com.my at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on natul.com.my at the time you place your order. NATUL want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the natul.com.my site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 2. Prices and delivery charges The prices displayed at natul.com.my do not include a delivery charge. The delivery charge for each order will be the same but varies according to countries. The cost for each delivery method is clearly indicated during the check-out process. 3. Ordering/conclusion of contract The ordering options available to you are via natul.com.my. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, NATUL representative will contact you to settle the refund. 4. Delivery You will find the full Delivery Policy at http://natul.com.my/pages/delivery-policy If your order does not arrive by the scheduled date, please contact us at natul.concept@gmail.com or whatsapp us at 0123937734. 5. Refund and Returns Please view http://natul.com.my/pages/refund-policy 6. Payment methods You can pay for your goods in various ways as set out below. Credit card or debit card You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). PayPal When paying by PayPal, NATUL reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account. NATUL reserves the right to deny any purchase. 7. Our Liability Nothing in these Terms shall exclude or limit NATUL's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. NATUL is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity. Our maximum liability to you for any loss or damage arising in connection with your order on natul.com.my shall be limited to the total price of your order. 8. Colours and measurements We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your mobile resolution and computer system, and we cannot guarantee that your mobile/computer will accurately display such colours. An item’s measurements given on natul.com.my are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production. 9. Ownership of rights All intellectual property rights, such as trademarks and copyrights at natul.com.my remain with MTR Supplier. Any use of natul.com.my or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission MTR Supplier. Registered number: 002177690-D Registered in Malaysia.