• We offer standard shipping for all orders made in NATUL Online Store via POS Laju Malaysia which is RM7 for an item and subsequently RM1 within Peninsula Malaysia.
  • Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).
  • For in-stock items, depending on the shipping method you select, your order should be processed and ship within 2 working days after order verification and credit approval.
  • For international shipping, orders will be shipped within 3-5 working days after order verification and credit approval.
  • Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.
  • Free delivery is NOT applicable for deliveries outside of Malaysia.


  1. For an international order(s), kindly note that all tax, GST, VAT and/or storage charges (if applicable) at the destination's countries shall be borne by the customer (consignee).
  2. In the event that the item(s) or parcel(s) are held and/or unclaimed at custom and/or destination countries due customer refused to pay the tax, GST, VAT and/or storage, NATUL shall not liable should the courier company proceed to abandon or destroy the orders after certain holding period according to their policy and the order will not be refunded.
  3. NATUL (shipper) shall not entertain any request(s) from the customer (consignee) for cancellation or refund the confirmed order(s) should the customer (consignee) refuses to pay the duty and tax incurred at the destination countries.
  4. If the parcel is failed to be delivered to consignee (customer) and if it is returned to us/shipper due to uncollected/undelivered parcel, we will refund the amount paid minus the delivery charges, storage fees (if any) and penalty imposed by courier company for returning parcel to us/shipper.